Brinsea Connect App FAQs

• What does the Brinsea Connect App do?
• Where can I get the Brinsea Connect App?
• How do I create a Brinsea Connect Account?
• What personal data do you collect?
• Does the App collect information? What will my information be used for?
• Is my data safe over Wi-Fi?
• Where is my data stored? Who has access to my data?
• How does the Brinsea Connect App work?
• What happens if my Wi-Fi connection fails? Are my eggs at risk?
• How do I erase all my personal data that you hold for Brinsea Connect?
• How do I erase my personal data (Wi-Fi password) from my Connect product?
• How long will Brinsea support security updates for my Connect product (Defined Support Period)?
• How can I report a security concern?
• Is Wi-Fi radio safe for my eggs and chicks?
• What testing has the machine had? How do I know it’s safe to use?
• Can I retrofit the Connect technology to my incubator?
• If I need help with my Connect product what can I do?

• What is a QR code and where will I find it?
• My phone camera can’t read my QR code. What should I do?
• Why do I get a message saying ‘Unable to join the network “Brinsea…xxxx”?’
• Why does my incubator screen show ‘Time out’?
• Why is my home Wi-Fi not listed during device setup?
• Why have I received error 118 in the app during device setup?
• What happens if my Wi-Fi connection fails? Are my eggs at risk?

The Brinsea Connect app is an easy way to set up, monitor, and control your Brinsea incubator using your smartphone or device.

Search for Brinsea on the Apple App Store or Google Play Store on your device.

Install the Brinsea Connect App on your device and follow the on-screen instructions.

We only need a working email address to authenticate your account and a password of your choice. The password is securely stored, and we have no access to it.

The app needs to identify your Brinsea Connect incubator using its serial number. It also temporarily needs your home Wi-Fi password so that the incubator can connect to our servers using your secure Wi-Fi. The app copies the latest information on the incubator settings and its current temperature, humidity and alarm status and stores them securely on the Brinsea Connect Server. The data is securely stored. We can see only the current incubator data, purely for customer support purposes.

This data is securely encrypted.

Your home Wi-Fi ID and password are securely stored only in your incubator. A copy of your account email address and incubator’s current status and settings are encrypted in transport and securely stored in GDPR compliant cloud services.
As part of our support service, Brinsea has access to only the account email address and most recently received incubator data, purely for customer support purposes. No person has access to passwords.

The Brinsea Connect incubator uses your home Wi-Fi network to securely send the latest temperature, humidity, alarm status and all its settings to our servers. The Brinsea Connect App displays this information conveniently and clearly on your smartphone or tablet device anywhere it has a connection to the internet. You can make changes to settings on the app and it sends the new settings back through our servers and to your incubator.

Your Connect app gives you control of your incubator at your fingertips on your Smartphone. In the event of a Wi-Fi connection failure, the Connect incubator works in exactly the same way as a conventional Brinsea incubator, with the same menu driven control system which can still be operated via the control panel and display. A loss of remote connection will not jeopardize your hatch.

You can delete your Brinsea Connect Account at any time using the app. If you would prefer not to use the app and would like to delete your data, you can simply send a request to sales@brinsea.co.uk and we will perform this within 30 days and notify you when this is done.

Simply hold the ‘OK’ button on your incubator and apply power. When the display asks to ‘Reset’ release the OK button and press the button under ‘Y’ to proceed. This clears all password information and restores factory settings.

Security updates will be issued where technically feasible for at least the registered warranty period of the product (3 years).

Please email support@brinsea.co.uk and we will respond within 14 days. Updates on any subsequent investigation will be provided within 28 days of the initial acknowledgement.

International regulations stipulate safe limits for radio signal strength near transmitters. An independent evaluation by an accredited specialist has been performed to ensure the signal strength around eggs and chicks is well within these internationally recognized limits.

All Brinsea products are tested in accordance with the latest relevant safety standards. The radio transmitter for Wi-Fi has been subject to independent evaluation to ensure the signal strength around eggs and chicks is well within internationally recognized limits.

It is not possible to retrofit the Connect technology into an existing Brinsea incubator. The Connect technology has been in development for over three years and although the incubator works in exactly the same way, the technology is completely different. The Connect products have different circuit boards, different microprocessor chips with hardware necessary for Wi-Fi and Bluetooth capability, they also have an internal aerial. The app will have new features coming in the future that all Connect products will benefit from.

We have a Connect Troubleshooting section below where you can find help with any issues you might have. If you still need help after reading this section please contact us and our customer support team will be happy to help you.

The QR code is a barcode in two dimensions like a pattern of squares. It should be on a 15mm (0.6 inches) wide white label on the back of your incubator’s control cover. It contains the information needed for your smart device to connect to the incubator and enroll it on the Brinsea Connect Server. Scan the code with the camera on your smart device when prompted by the app. You can see the area being scanned as it is displayed in the app.

1. Try in better light.
2. Try cleaning the camera lens.
3. Tap ‘Can’t find your QR code’ at the bottom of that screen and follow the instructions in the app for loading the product serial number and pin manually.

There are several possibilities:

1. You may not have placed the incubator in Wi-Fi setup mode. Cancel setup, restart your incubator (power off then on) and try again. Follow the STEP 1 to STEP 6 instruction tabs in the app to place your incubator in Wi-Fi setup mode when prompted by the app.
2. You may have moved your smart device too far away from your incubator. Cancel setup, restart your incubator and try again.
3. If the app persistently shows this message, close the app, restart the incubator (power off then on) and start again.

You may have taken too long to enter your home Wi-Fi details. Cancel setup in the app and try again.
Your router may be slightly out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

Your router may be out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.
Your router may be set to a channel not supported by the incubator. Check your router is set to channel 1 to 11 (not 12, 13 or 14).

Your router may be slightly out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

Your Connect app gives you control of your incubator at your fingertips on your Smartphone. In the event of a Wi-Fi connection failure, the Connect incubator works in exactly the same way as a conventional Brinsea incubator, with the same menu driven control system which can still be operated via the control panel and display. A loss of remote connection will not jeopardize your hatch.